Frequently Asked Questions
Find answers to common questions
Orders & Shopping
Browse our collection, select items, choose size and quantity, add to cart. Proceed to checkout, enter shipping details, and complete payment. You'll receive an order confirmation email.
Orders can be modified or cancelled within 2 hours of placement if not yet shipped. Contact us at admin@broodle.host with your order number.
Once shipped, you'll receive a tracking email. You can also track orders by logging into your account and viewing order history.
Shipping & Delivery
- Standard: 5-7 business days
- Express: 2-3 business days
- Same-Day: Available in select cities
Yes! Free standard shipping on orders above a certain amount. The threshold varies by region and is displayed at checkout.
Yes, we ship worldwide. International orders may be subject to customs duties and taxes.
Returns & Refunds
We accept returns within 14 days of delivery. Items must be unworn, unwashed, with original tags. See our Refund Policy for details.
Email us at admin@broodle.host with your order number and items to return. We'll provide a Return Authorization within 2-3 business days.
Refunds are processed within 3-5 business days after we receive your return. Allow 5-10 additional days for it to appear in your account.
Payments
- Credit/Debit Cards (Visa, Mastercard, Amex)
- UPI (Google Pay, PhonePe, Paytm)
- Net Banking
- PayPal
Yes. We use industry-standard SSL encryption and partner with trusted processors like Stripe and PayPal.
COD is available for select locations within India. Availability shown at checkout based on your address.
Products & Sizing
Each product page has a detailed size guide. Measure yourself and compare with our chart. If between sizes, we recommend sizing up.
Popular items are often restocked. Sign up for notifications on the product page to be alerted when available.
Account & Support
No, guest checkout is available. However, an account lets you track orders, save wishlists, and checkout faster.
- Email: admin@broodle.host
Hours: Mon-Sat, 10 AM - 6 PM IST