Terms & Conditions
Last updated: March 2026
1. Introduction
Welcome to SilvPop ("we," "our," or "us"). These Terms and Conditions govern your use of our website at silvpop.com and the purchase of jewellery and accessories from our online store. By accessing our website or placing an order, you agree to be bound by these terms.
Please read these terms carefully. If you do not agree with any part, you should not use our website or services.
2. Definitions
- "Company," "we," "us," or "our" refers to SilvPop, an Indian jewellery e-commerce brand.
- "Website" refers to silvpop.com and all associated pages.
- "Customer," "you," or "your" refers to any person who accesses our website or purchases from us.
- "Products" refers to all jewellery and accessories available for purchase on our website.
- "Order" refers to a request to purchase products from our website.
3. Account Registration
To make purchases, you may create an account. When registering, you agree to:
- Provide accurate, current, and complete information
- Keep your password secure and confidential
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorised use
We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.
4. Products and Pricing
4.1 Product Information
We strive to display our jewellery as accurately as possible. Product images are for illustrative purposes; actual colour and finish may vary slightly due to photography lighting and your screen settings. All jewellery dimensions are approximate.
4.2 Pricing
All prices are in Indian Rupees (₹) and include applicable GST unless otherwise stated. We reserve the right to change prices at any time. Price changes will not affect orders already confirmed.
4.3 Availability
Product availability may change. If an item becomes unavailable after you place an order, we will notify you and offer an alternative or a full refund.
5. Orders and Payment
5.1 Order Acceptance
Placing an order constitutes an offer to purchase. An order is confirmed only when you receive an order confirmation email from us. We reserve the right to decline any order.
5.2 Payment Methods
We accept credit cards, debit cards, UPI, net banking, and other methods displayed at checkout. All payments are processed securely through our payment partners (Razorpay).
5.3 Payment Security
We use industry-standard encryption to protect your payment information. We do not store complete card details on our servers.
6. Shipping and Delivery
Shipping times and costs vary by location. Estimated delivery times are provided at checkout but are not guaranteed. Risk of loss passes to you upon delivery. We are not responsible for delays caused by shipping carriers, natural disasters, or other factors beyond our control.
7. Returns and Refunds
Please refer to our Refund & Returns Policy for detailed information about returns, exchanges, and refunds.
8. Intellectual Property
All content on our website — including text, images, logos, and designs — is the property of SilvPop or our licensors and is protected by Indian and international intellectual property laws. You may not copy, reproduce, or distribute our content without prior written permission.
9. Limitation of Liability
To the maximum extent permitted by applicable Indian law, SilvPop shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim shall not exceed the amount you paid for the specific product giving rise to the claim.
10. Governing Law
These terms are governed by the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.
11. Contact Us
If you have questions about these Terms, please contact us via the details on our website.