Privacy Policy

1. Introduction

At Aneera, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our website, you consent to the data practices described in this policy. If you do not agree with our policies, please do not use our website.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you:

Create an account or place an order
Subscribe to our newsletter
Contact our customer support
Participate in surveys or promotions

This information may include:

Name and contact details (email, phone number)
Billing and shipping addresses
Payment information (processed securely by payment providers)
Order history and preferences
Communication preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

IP address and geographic location
Browser type and version
Operating system
Pages visited and time spent on each page
Referring website or source
Device identifiers

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.

Types of cookies we use:

Essential cookies: Required for website functionality
Analytics cookies: Help us understand how visitors use our site
Preference cookies: Remember your settings and preferences
Marketing cookies: Used to deliver relevant advertisements

3. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your orders and account
Send promotional emails and newsletters (with your consent)
Improve our website, products, and services
Personalize your shopping experience
Prevent fraud and ensure security
Comply with legal obligations
Respond to customer service requests
Conduct analytics and market research

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our business:

Payment processors (Stripe, PayPal)
Shipping and logistics partners
Email marketing services
Analytics providers
Customer support tools

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

Court orders or legal processes
Government requests
Protection of our rights and property
Prevention of fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

SSL/TLS encryption for data transmission
Secure payment processing through PCI-compliant providers
Regular security assessments and updates
Access controls and authentication measures
Employee training on data protection

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Factors we consider include:

Duration of our relationship with you
Legal obligations to retain data
Statute of limitations for potential claims
Business needs for record-keeping

When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Portability: Request transfer of your data to another service
Opt-out: Unsubscribe from marketing communications at any time
Restriction: Request limitation of processing in certain circumstances

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

8. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending you an email.

We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below.